Not Receiving Password Reset Email:
First, try checking your SPAM filters in your email account. It is rare, but sometimes email providers will mark these automated emails as spam and either filter them or block their delivery. You can also try white listing our email address (firstname.lastname@example.org).
If there are still issues, please feel free to reach out to Larissa @ email@example.com or by calling 607-574-6103. She can quite easily help you retrieve and change your password, so don’t be afraid to ask!