Parts Of Cooperstown Without Internet, Phone Service Today

Parts Of Cooperstown Without

Internet, Phone Service Today

A Time Warner team works today on a signal box at Grove Street and Glen Avenue, the cause of Internet and phone service loss to a portion of Cooperstown.  (Jim Kevlin/allotsego.com)
A Time Warner team works today on a signal box at Grove Street and Glen Avenue, the cause of Internet and phone service loss to a portion of Cooperstown. (Jim Kevlin/allotsego.com)
Repairs began at mid-morning and were continuing at mid-afternoon.
Repairs began at mid-morning and were continuing at mid-afternoon.

COOPERTOWN – Time Warner customers in the southwest corner of Cooperstown lost Internet and phone service shortly after 10 a.m. today.

While some customers reported regaining service shortly after 2 p.m., Time Warner was saying all service would not be restored for another two hours.

The source of the problem was a modem on a pole at Grove Street and Glen Avenue, in front of the Clara Welch Thanksgiving Home, where a two-men crew was at work much of the day.

The person who answered Time Warner’s customer service line called it “a signal issue.”  He likened the signal leaving the modem to “a care driving through very, very dense fog. “ So the modem was being replaced, he said.

Time Warner customers along Railroad Avenue reported losing Internet and phone service, and so did Mayor Jeff Katz, who lives on Chestnut Street.  However, DPW Superintendent Brian Clancy, who answered the phone in the Village Clerk’s Office, said service had not been interrupted at Village Hall.