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Letters to the Editor Bassett Responds As I frequently hear from our patients (many of whom are family, friends, and neighbors) it’s often difficult to schedule an appointment with Bassett. Not a day goes by that I don’t hear from a patient or family member about their challenging experience accessing care, and a recent editorial published by one of our community members in this newspaper really hit home. Long hold times, dropped calls, unreliable customer service, limited appointment availability, and…