Ukraine live briefing: Power outages hit Ukraine after strikes; U.S. to send newer Abrams tanks     China, speeding through phases of covid, gets on with living with virus     Marshall Islands, feeling neglected by the U.S., enjoys new leverage     Ukraine live briefing: Power outages hit Ukraine after strikes; U.S. to send newer Abrams tanks     China, speeding through phases of covid, gets on with living with virus     Marshall Islands, feeling neglected by the U.S., enjoys new leverage     Trudeau appoints first representative for fighting Islamophobia     Business empire of Asia’s richest man hit by sell-off after fraud report     ‘This is our exchange fund’: Inside Ukraine’s POW detention center     Ukraine live briefing: Power outages hit Ukraine after strikes; U.S. to send newer Abrams tanks     China, speeding through phases of covid, gets on with living with virus     Marshall Islands, feeling neglected by the U.S., enjoys new leverage     Ukraine live briefing: Power outages hit Ukraine after strikes; U.S. to send newer Abrams tanks     China, speeding through phases of covid, gets on with living with virus     Marshall Islands, feeling neglected by the U.S., enjoys new leverage     Trudeau appoints first representative for fighting Islamophobia     Business empire of Asia’s richest man hit by sell-off after fraud report     ‘This is our exchange fund’: Inside Ukraine’s POW detention center     
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News of Otsego County

community discussion

Letters: Bassett Responds
Letters to the Editor

Bassett Responds

As I frequently hear from our patients (many of whom are family, friends, and neighbors) it’s often difficult to schedule an appointment with Bassett. Not a day goes by that I don’t hear from a patient or family member about their challenging experience accessing care, and a recent editorial published by one of our community members in this newspaper really hit home.

Long hold times, dropped calls, unreliable customer service, limited appointment availability, and other access issues have created unsatisfactory experiences for a long time. More than 30 percent of Bassett’s inbound calls are abandoned by our patients. And in some areas of our health system, it can take months to see a practitioner. We are failing our patients and hurting our organization and we cannot allow this to continue. Our ability to grow and advance our mission hinges on creating a seamless and accessible patient experience.

It’s time we make some significant changes.

HAPPENIN’ OTSEGO for TUESDAY, JAN. 3
HAPPENIN’ OTSEGO for TUESDAY, JAN. 3

Meet Your Elected Officials

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STATE BREAKFAST – 8-10:30 a.m.  Annual State of the State Breakfast. Come meet your elected officials and learn about government initiatives affecting our county. Registration Required. Morris Conference Center, SUNY Oneonta, 108 Ravine pkwy, Oneonta. Info, otsegocc.com

KNITTING GROUP – 1:30-3:30 p.m. Cooperstown Village Library, 22 Main St., Cooperstown, www.villagelibraryofcooperstown.org/calendar

PLANNING BOARD – 2 p.m. CVS preliminary site plan review workshop. Village Office Building, 22 Main St., Cooperstown.

PLANNING BOARD – 5 p.m. Zoning Board of appeals. Village Office Building, 22 Main St., Cooperstown.

COMMUNITY DISCUSSION – 7-8 p.m. Village resident Terry Bliss discusses his 2016 hike of the Pacific Crest Trail. Cooperstown Village Library, 22 Main St., Cooperstown. Info, www.villagelibraryofcooperstown.org/calendar

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