MORRIS – State Sen. Jim Seward, R-Milford, today said he has received assurances from Frontier Communications and from John B. Rhodes, state Public Service Commission chairman, that frequent lengthy outages in telephone service in the Butternut Valley will be address.
But he added, “the proof is in the pudding. I will remain vigilant and encourage constituents to keep me apprised of any additional problems.”
The problems are in western Otsego County and contiguous areas of Delaware County.
“After learning of telephone outages in rural portions of my district, I called on Frontier Communications to spell out what is being done to correct deficiencies and ensure customers that they will have reliable service moving forward,” said Seward in a press release issued over the weekend.
MORRIS – As of day’s end yesterday, Frontier Communications customers along Route 51 in Otsego County were “not experiencing any outages,” state Public Service Commission spokesman James Denn reported in an e-mail.
However, if outages begin reoccurring, customers should alert Frontier and, “if repair is delayed or if the company is unresponsive,” they can file complaints with the PSC at 800-342-3377.
COOPERSTOWN – County 911 Director Rob O’Brien today filed a complaint with the state Public Service Commission after “large pockets” of Frontier Communications’ landline telephone customers have been without service, some for weeks.
Because there is no cell-phone service in parts of the Gilbertsville-Morris-New Lisbon corridor, many customers would be unable to communicate in case of fire or other emergency. Frontier, which also serves Unadilla, has 2,753 customers in Otsego County, but it was unclear how many had been affected.
“Some of these folks are talking about no telephone service for almost the entire month of December,” said O’Brien. “It’s mindboggling to me that this would go on in the year 12019 – People can’t count on reliable telephone service.