Some Customers’ Phones Are Dead, Perhaps A Month


Some Customers’

Phones Are Dead,

Perhaps A Month

As Repairs Fail, County 911 Chief

Files Complaint Today With PUC

By JIM KEVLIN • Special to

Rob O’Brien

COOPERSTOWN – County 911 Director Rob O’Brien today filed a complaint with the state Public Service Commission after “large pockets” of Frontier Communications’ landline telephone customers have been without service, some for weeks.

Because there is no cell-phone service in parts of the Gilbertsville-Morris-New Lisbon corridor, many customers would be unable to communicate in case of fire or other emergency.  Frontier, which also serves Unadilla, has 2,753 customers in Otsego County, but it was unclear how many had been affected.

“Some of these folks are talking about no telephone service for almost the entire month of December,” said O’Brien. “It’s mindboggling to me that this would go on in the year 12019 – People can’t count on reliable telephone service.

The 911 director said he learned about the problem while checking the Morris community Facebook page on Dec. 29, and reached out to Heinz Diehl, Frontier’s 911 manager for New York and Pennsylvania.

Diehl told him yesterday that the problem had been isolated to a switching station on Bourne Hill, west of the Village of Morris, and had been repaired.  “It was bounding: It was working, it was not working.  So that didn’t trigger the alarm,” O’Brien said.

Telephones then worked for a while, but by afternoon the outages were occurring again, he said, and that prompted him to file the complaint this morning.

A call has been placed with PSC Communications Director James Denn, and an e-mail – the only form of communication available to the public – to Frontier’s press office, and replies are being awaited.

The matter was raised at Wednesday’s county Board of Representatives meeting by Rep. Ed Frazier, R-Unadilla, who was encouraged by his colleagues to alert the PUC if necessary.

“It’s a very urgent situation,” said Rep. Dan Wilber, R-Town of Burlington, whose district borders the affected area.

O’Brien said of the PSC, “They need to get involved and insist on resolution.”

However, he added, “I feel these issued are the result of neglect and aged equipment.  I think there are much bigger issues than Frontier’s letting on.”

5 thoughts on “Some Customers’ Phones Are Dead, Perhaps A Month

  1. Barb Dulkis

    Same thing with verizon. Which is why we had to switch to att internet box and hope we have service if we need it!

  2. Steve

    Here is an idea why don’t they just put up another cell tower someplace in between as now a days everyone has one I live in Laurens and the service out here is next to nothing depending on where you are standing also there is nothing in Mt. Vision and I don’t regain service till I’m almost to Cooperstown.

  3. Doreen Yackel

    On its very best day Frontier internet is comparable to 1983 dial up. Most days we have absolutely no signal at all. The employees have admitted being scared to go on some service calls because of the way they are treated by customers with no service. They informed us that Frontier has severely abused the boosters used to provide internet service. Our cell phones require internet service so if we are anywhere in the deruyter area they are useless. Frontier has known for at least 5 years minimum that they were taking advantage of rural customers and all moneys paid should be returned and also money for damages. They should be severely fined also.

  4. Anonymous

    Have always had trouble with frontier and it’s service. Takes up to a week for repairs that don’t last very long. I have even had a repair man have my 16 year old at the time do his job. Sad thing is we don’t have many options for service.

  5. Mike Gast

    My internet cuts out sometimes . Also it gets very slow. Sometimes I can’t go online while I’m watching tv. Also sometimes voice mail is delayed. Also my internet didn’t work at all one week.

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