following the science

They’re just words now “Your call is very important to us. Please hold.” There’s one that’s hard to believe, particularly after you’ve been on hold for an hour with a faceless conglomerate whose digital operator’s repeated reassurance becomes more grating than helpful. “Thank you for your service.” A thoughtful and once-meaningful sentiment that recognizes our heroes who serve or have served our nation during war and peace. It keeps its intended depth on a one-to-one or small group setting, and…