Word cloud

Editorial: “We’re following the science.” “Your call is very important to us. Please hold.” There’s one that’s hard to believe, particularly after you’ve been on hold for an hour with a faceless conglomerate whose digital operator’s repeated reassurance becomes more grating than helpful. “Thank you for your service.” A thoughtful and once-meaningful sentiment that recognizes our heroes who serve or have served our nation during war and peace. It keeps its intended depth on a one-to-one or small group setting,…