FIX PHONES,
SEWARD ASKS
NY, COMPANY
Frontier Customers Experience
Long Outages In Western Otsego
ONEONTA – State Sen. Jim Seward, R-Milford, today called on the state Department of Public Service and Frontier Communications to review and remedy recent problems with phone service in western Otsego County.
“Reliable communication service is essential in the event of an emergency, for economic development, and for quality of life,” said Senator Seward. “Recent telephone outages in a rural portion of my senate district isolated customers and compromised safety. Adding insult to injury, the response from telephone carrier Frontier Communications has been fully inadequate.”
A number of constituents who reside in western Otsego County have contacted Senator Seward’s office to complain about recent telephone landline outages, some lasting as long as 10 days.
County Rep. Ed Frazier, R-Unadilla, also asked the senator to formally ask for help in holding Frontier Communications accountable.
“People are understandably frustrated. Many have contacted both Frontier Communications and the Public Service Commission only to have their calls go unanswered. This is a rural area which lacks cellular phone service and broadband – losing the only means of communication is unacceptable,” Seward added.
Seward is calling on Frontier Communications to address deficiencies in rural portions of their coverage area immediately along with making financial restitution to customers who were without service. He also asked for a full PSC review.
“Something must be done to remedy the situation, and it must be done how,” he said in a letter to PSC Commissioner John Rhodes.
Good luck with that. They get them fixed and they go out again. it is a neverending problem for every Frontier customer in the Morris/New Lisbon area.
So grateful that Sen. Seward has followed up on this. We who live out in this “rural” part of Otsego County learned just how widespread this problem was when we began talking on the Morris NY-Smalltown USA Facebook page. Until that time, each subscriber suffering through lengthy phone and internet outages was made to believe the problem was unique to them! Our thanks to social media! And to Otsego County’s 9-1-1 director Bob O’Brien, representative Ed Frazier, Chair of the board’s Public Safety Committee, and Action Otsego’s Jim Kevlin for their support. There is now hope!