NYCM Earns Top Honor for Second Straight Year

EDMESTON—New York Central Mutual Insurance has been ranked number one in customer satisfaction among auto insurers in New York in the J.D. Power 2023 U.S. Auto Insurance Study for the second year in a row.

J.D. Power published the results of its 2023 U.S. Auto Insurance Study on June 13. Providing regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations, the study examines customer satisfaction in five factors: (in alphabetical order) billing process and policy information; claims; interaction; policy offerings; and price. NYCM Insurance ranked number one in four out of the five study factors: billing process and policy information; claims; interaction; and price.

“Winning a J.D. Power Award two years in a row is an incredible accomplishment, and to do so while placing first in four out of five study factors is a true testament to the dedication of our entire ecosystem here at NYCM,” said NYCM Insurance President/CEO Cheryl Robinson. “As a carrier solely serving New York State, we feel especially honored to be receiving this award. Customer care is one of our biggest priorities and something we take very seriously. We’re proud to offer award-winning insurance, and that our commitment to our customer’s satisfaction is recognized.”

The 2023 U.S. Auto Insurance Study also found that nearly one-third (31 percent) of auto insurance customers had experienced a rate increase during the last year. While overall satisfaction with auto insurance dropped 12 points (on a 1,000-point scale), NYCM Insurance improved its satisfaction score by 8 index points.