Letter by Frances Marx: Glimmerglass ensures customer satisfaction despite snafu

Letter by Frances Marx: Glimmerglass ensures customer satisfaction despite snafu

I’ve been visiting your area and going to the opera for more than 20 years. This year it was Friday, Aug. 12, and we were leaving from Rochester and anticipating Mozart’s “Magic Flute” at The Glimmerglass Festival.

I rejoiced that I had remembered to look on the back of my calendar for the envelope holding the tickets I had ordered about a month before. WHAT A SHOCK! No such luck … the envelope was empty, and I was full of dread! All I could think of was having to climb back into the car and start back on Route 28 toward home.

We decided to go anyway and see how we could work this out. While I feared for the worst, within a split second it was clear that I was wrong; Francesca Zambello and her staff had thought of everything for people like me who had no ticket. The staff quickly directed me to the parking spot for arrivals with incomplete orders and then on to the ticket kiosk. Staff people standing in the arc of the little wooden shelters all had lists, much like the first but more up to date. I was issued a ticket and was able to enjoy another fine performance at the opera!

This experience was seamless, they had thought of everything for their patrons to make the experience enjoyable. Thank you … Festival for your fine work, on and off stage!

Frances Marx
Rochester


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